Return and Refund Policy

Last Updated: [9/18/2024]

At Crunchy Catchy Snacks, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, please review our Return and Refund Policy below.

1. Returns

We accept returns under the following conditions:

Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 24 hours of receiving your order. We may request photos of the damaged item for our records.
Incorrect Items: If you receive an item that is not what you ordered, please notify us within 24 hours, and we will arrange for the correct item to be sent to you.

2. Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

Opened food products
Perishable items

3. Refunds

Refunds will be issued under the following conditions:

If your return is approved based on the criteria above, we will initiate a refund to your original payment method within 7-10 business days.
Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

4. Shipping Costs

If the return is a result of our error (you received an incorrect or defective item), we will cover the shipping costs for the return.
If you are returning an item for other reasons, you will be responsible for paying your own shipping costs.

5. How to Initiate a Return

To initiate a return, please follow these steps:

Contact us at info@crunchycatchysnacks.com with your order number and a description of the issue.
We will provide you with instructions on how to return the item.
Ensure that the item is securely packaged to avoid any damage during return shipping.